Refund, Return & Cancellation Policy

Last Updated: July 2026

This Refund, Return & Cancellation Policy applies to all products sold under the Zaika Spices brand and marketed by Oldmill Beverages Pvt. Ltd.

By placing an order through our website or any authorized online marketplace, you agree to the terms of this policy.

  1. Cancellation Policy

Before Dispatch

Orders may be cancelled only before they have been packed or dispatched from our warehouse.

Where cancellation is accepted, the refund will be processed to the original mode of payment within 5–7 working days, depending upon your bank or payment provider.

After Dispatch

Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.

  1. Return Policy

Since spices are food products, we do not accept returns once the product has been delivered, except in the circumstances specifically mentioned below.

Returns or replacements will only be considered if:

  • You receive a wrong product.
  • You receive a damaged package.
  • The product is leaking or tampered with.
  • The product has crossed its expiry date.
  • The product has a manufacturing defect.
  • The product is significantly damaged during transit.
  1. Replacement Policy

If your complaint is found to be genuine, Zaika Spices may, at its sole discretion:

  • Replace the affected product free of cost; or
  • Refund the amount paid for the affected product; or
  • Issue a store credit or coupon of equivalent value for future purchases.

The mode of resolution shall be determined by Oldmill Beverages Pvt. Ltd. after verification of the complaint.

  1. How to Raise a Complaint

Any complaint regarding product quality or delivery must be reported within 24 hours of delivery.

Please send your complaint through email or WhatsApp along with:

  • Order Number
  • Name of the Product
  • Invoice or Order Confirmation
  • Clear photographs of the product
  • Photograph of the outer packaging
  • Batch Number (if visible)
  • A brief description of the issue

For complaints relating to:

  • Leakage
  • Broken seal
  • Damaged packet
  • Missing items

customers are requested to provide an unboxing video, wherever possible, to facilitate quicker verification.

Complaints received after 24 hours of delivery may not be eligible for replacement or refund, except where required by applicable law.

  1. Incorrect or Incomplete Delivery Address

If delivery cannot be completed due to:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept delivery

the order may be returned to our warehouse.

In such cases:

  • Shipping charges are non-refundable.
  • Re-dispatch may be arranged upon payment of applicable shipping charges.
  • Refunds, if approved, may be processed after deducting actual shipping, handling, payment gateway, and logistics charges incurred by the Company.
  1. Missing Delivery

If you receive a notification stating that your order has been delivered but you have not received it, please contact us within 24 hours.

We will investigate the matter with the logistics partner and resolve the issue as quickly as possible.

  1. Non-Returnable Products

The following products are not eligible for return:

  • Opened spice packets
  • Used products
  • Products without original packaging
  • Products damaged due to improper storage after delivery
  • Products purchased during clearance or special promotional sales, unless they are defective
  • Complaints relating only to taste or personal preference
  1. Refund Processing

Where a refund is approved:

  • Online payments will be refunded to the original payment method.
  • Cash on Delivery (COD) orders may require bank account details for processing.
  • Refunds are generally processed within 5–10 working days after approval.

The actual credit timeline depends on your bank or payment service provider.

  1. Marketplace Orders

Orders placed through Amazon, Flipkart, ONDC, JioMart, BigBasket, Blinkit, Zepto, Swiggy Instamart, or any other authorized marketplace shall also be governed by the return, refund, and replacement policies of the respective marketplace. Where there is a conflict, the marketplace policy may prevail.

  1. Right to Refuse Claims

Oldmill Beverages Pvt. Ltd. reserves the right to reject any request if:

  • False or misleading information is provided.
  • Evidence is insufficient to verify the claim.
  • The product has been intentionally damaged.
  • The complaint is found to be fraudulent or abusive.
  1. Contact Us

For any refund, replacement, or cancellation request, please contact:

Zaika Spices
A Brand of Oldmill Beverages Pvt. Ltd.

Email:hello@zaikaspices.in

Customer Care:

Business Hours: Monday to Saturday, 9:30 AM to 6:30 PM (IST)

Oldmill Beverages Pvt. Ltd. reserves the right to amend this Refund, Return & Cancellation Policy at any time. Any changes will be effective immediately upon publication on our website.