Shipping & Delivery Policy

Last Updated: July 2026

This Shipping & Delivery Policy applies to all products sold under the Zaika Spices brand and marketed by Oldmill Beverages Pvt. Ltd.

By placing an order on our website or through any authorized online marketplace, you agree to this Shipping & Delivery Policy.

  1. Shipping Methods

Zaika Spices delivers products through the following channels:

  1. Orders Placed on the Zaika Spices Website

Orders placed directly through www.zaikaspices.in will generally be shipped by Oldmill Beverages Pvt. Ltd. through its own logistics arrangements and/or reputed courier partners, including but not limited to:

  • Delhivery
  • DTDC
  • Blue Dart
  • Xpressbees
  • Ecom Express
  • India Post
  • Other authorized courier partners

The courier partner may vary depending on the customer’s delivery location, service availability, package weight, and operational requirements.

  1. Orders Placed Through Online Marketplaces

Orders placed through online marketplaces such as:

  • Amazon
  • Flipkart
  • ONDC
  • JioMart
  • BigBasket
  • Blinkit
  • Zepto
  • Swiggy Instamart
  • Any other authorized marketplace

may be fulfilled either:

  • directly by Oldmill Beverages Pvt. Ltd. (Seller Fulfilled Orders); or
  • through the logistics network or fulfilment services of the respective marketplace.

Shipping, tracking, delivery schedules, return handling, and customer support for such orders may also be governed by the respective marketplace’s policies.

  1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders received on Sundays or public holidays will normally be processed on the next working day.

Large promotional events, festive seasons, or unforeseen circumstances may result in additional processing time.

  1. Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier II & Tier III Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary depending on courier operations and local conditions.

  1. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Zaika Spices may offer:

  • Free Shipping
  • Promotional Shipping Offers
  • Minimum Order Value Benefits

Such offers may be modified or withdrawn without prior notice.

  1. Order Tracking

Once your order is shipped, you will receive:

  • Order Confirmation Email
  • Shipping Confirmation Email
  • Tracking Number
  • Courier Details

You can track your shipment using the tracking link provided in your email, SMS, WhatsApp message, or your account on the Zaika Spices website.

For marketplace orders, tracking will be available through the respective marketplace account.

  1. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed because of:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept delivery
  • OTP not provided (where applicable)

the shipment may be returned to our warehouse.

Re-shipping may be arranged upon payment of applicable shipping charges.

  1. Damaged Shipments

If the outer package appears damaged at the time of delivery, we recommend that you:

  • Inspect the package before accepting it.
  • Record an unboxing video wherever possible.
  • Take clear photographs of the package.
  • Report the issue to us within 24 hours of delivery.

Failure to report within the specified time may affect the resolution process.

  1. Delayed Deliveries

Although we make every effort to deliver orders on time, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Floods
  • Natural disasters
  • Strikes
  • Government restrictions
  • Transport disruptions
  • Courier operational issues
  • High seasonal demand
  • Public holidays

Oldmill Beverages Pvt. Ltd. shall not be liable for delays caused by such events.

  1. Partial Shipments

If an order contains multiple products, we may dispatch them together or in separate shipments depending on stock availability and operational requirements.

There will normally be no additional shipping charge for split shipments initiated by us.

  1. Delivery Coverage

We currently deliver to most serviceable PIN codes across India.

Availability of delivery depends on the serviceability of the destination by our courier partners.

For locations that are not serviceable, we may contact you to discuss alternative delivery options or cancel the order with a full refund if payment has already been received.

  1. Risk and Ownership

Ownership and risk in the products pass to the customer upon successful delivery at the shipping address provided at the time of placing the order.

Customers are requested to verify the package immediately upon delivery.

  1. International Shipping

Currently, Zaika Spices delivers only within India unless specifically announced otherwise.

Any future international shipping services shall be governed by separate terms, shipping charges, customs regulations, and import requirements applicable to the destination country.

  1. Marketplace Orders

For products purchased through Amazon, Flipkart, ONDC, JioMart, BigBasket, Blinkit, Zepto, Swiggy Instamart, or other authorized marketplaces, the shipping, tracking, delivery, cancellation, return, and refund processes may additionally be governed by the terms and conditions of the respective marketplace.

In case of any conflict, the applicable marketplace policy shall prevail to the extent required.

  1. Customer Support

For any shipping-related enquiry, please contact:

Zaika Spices
A Brand of Oldmill Beverages Pvt. Ltd.

Email:hello@zaikaspices.in

Customer Care:

Business Hours: Monday to Saturday, 9:30 AM to 6:30 PM (IST)

Oldmill Beverages Pvt. Ltd. reserves the right to amend this Shipping & Delivery Policy at any time without prior notice. The latest version will always be available on the Zaika Spices website.